NDIS Support That
Actually Fits Your Life
The right support worker makes all the difference. Before we match you with anyone, we take the time to understand your goals, your personality, and how you actually live your life.
Good Support Starts Long Before a Worker Walks Through Your Door
Most of what makes support work well happens in the planning: who you are matched with, how well they understand your life, and how much say you have along the way. We get that right first.
We Ask About Your Life First
Your interests, your routines, your communication style, and your goals. We ask all of it before any plan is built. Your answers shape who we match you with and how your support is structured.
Matched, Not Just Assigned
Cheni personally selects every support worker. Qualifications and NDIS screening are the baseline. We go further and look for someone whose personality and approach is genuinely a good fit for yours.
You Will Always Know What Is Happening
Regular check-ins, direct communication, and an open door if something is not working. We do not wait for you to follow up. We follow up first.
Six NDIS Support Categories, All Tailored to Your Plan and Goals
Whether you need help at home, in the community, or with managing your plan, we cover the full range of daily support needs, with every service built around your individual goals.
Daily Living Support
Support with personal care, meal preparation, household tasks, and the everyday routines that help you stay comfortable, organised, and independent at home.
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Community Participation
Support to get involved in community activities, build friendships, attend events, and participate in the parts of life that matter most to you.
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Respite Care
Carers need time to rest too. We provide attentive, consistent care for participants so the people who support them day to day can take a proper break.
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Skill Development
Practical support to build the life skills, communication abilities, and everyday confidence that help you do more on your own terms.
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Transport Assistance
Reliable transport to medical appointments, community activities, and social outings. We get you where you need to be, safely and on time.
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24/7 On-Call Services
Day or night, weekday or weekend, you can reach us. Our on-call line is staffed around the clock so participants and families always have someone to turn to when things change.
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100%
Client Focused
Personal Attention at Every Step
We are a smaller, director-led provider. That means Cheni Norbu personally oversees every participant relationship, from selecting your worker to making sure your plan is still working as your needs change.
Your Worker Is Chosen for You Specifically
Cheni personally reviews every support worker and every match. Qualifications and NDIS clearance are the starting point. Personality, communication style, and shared interests are what we look at next.
Transparent at Every Step
You will always know what is happening with your support. We communicate directly, check in regularly, and act on your feedback without making you chase it up.
Self-Managed & Plan-Managed Accepted
Self-managed or plan-managed. We work with both and take care of the administrative side so you do not have to.
How to Get Started with Your Support
We have kept the process simple on purpose. From your first call to your first support session, here is what to expect.
Get in Touch
Call us on 0452 392 955 or fill in our contact form. Tell us a bit about your situation and what kind of support you are looking for.
Consultation
We meet with you, review your NDIS plan, and take the time to understand what matters most to you before anything else happens.
Your Plan and Your Worker
We build your support plan around your goals and your funding, then personally select the right worker for you.
Support Begins
Your matched support worker starts, and we stay in regular contact. If anything needs adjusting, we sort it promptly.
Built on a Foundation You Can Trust
We are an NDIS service provider. Fully insured, fully compliant, and focused entirely on the people we support.
Compliant & Insured
NDIS Quality & Safeguards compliant
24/7
Flexible Support Hours
Scheduled around your life
NDIS
Service Provider
Prompt Response
Same day
ACT
Canberra, ACT
Proudly serving participants in the Canberra region.
Our Services
5 support categories
Participant Growth
Growing
YoYPersonally
Matched Workers
Compliant & Insured
NDIS Quality & Safeguards compliant
24/7
Always Available
Support when you need it
NDIS
Service Provider
Response
Same day
Personally
Matched Workers
Canberra, ACT
Serving the Canberra region.
Participant Growth
Growing YoY
Director-Led Support, Built Around You
Professional Support Services and Solutions was founded on a straightforward idea: disability support should be built around the participant, not the provider's convenience. Every plan should reflect your actual life. Every worker should be someone who is a good fit for you personally.
Our director, Cheni Norbu, is personally involved in every participant relationship. That is not a talking point. It is how the business runs. When you contact us, you deal with someone who knows your situation and is accountable for what happens next.
As your needs change, your support changes with you. We stay in contact, check in regularly, and are always reachable when you need us.
Get to Know Us
Professional Support
Services & Solutions
Trusted by Participants and Families in Canberra
"Finding a provider who actually listens changed things for our family. They took the time to understand my son's communication style and matched him with a worker who genuinely connects with him. That is not something we had experienced before."
Sarah M.
Parent & Carer
"I was unsure about the whole NDIS process, but they explained everything in plain language and set up my support without any fuss. I feel like I am working with people who are actually paying attention to my situation."
James T.
NDIS Participant
"When my circumstances changed, they adjusted my support plan quickly and without any fuss. I never have to wonder what is happening. They communicate well and follow through on what they say."
Rachel P.
NDIS Participant
Questions We Hear from Participants and Families
Straightforward answers about how we work and how the NDIS applies to your situation. If something is not covered here, call us on 0452 392 955 and ask directly.
What is the NDIS?
How do I get started?
Do I need an NDIS plan to use your services?
- • Self-managed
- • Plan-managed
How do you select your support workers?
- • NDIS Worker Screening clearance
- • Police checks
- • Reference verification
Workers are then personally reviewed and selected based on skills, experience, and whether they are the right personal match for you.
Can I request a different support worker?
Let's Talk About What You Actually Need
Whether you are new to the NDIS or have had a provider before and are looking for something different, we are here to help. A free consultation with no obligation. Bring your questions and we will give you straight answers.